Refund policy.

14 days, no hard questions

If Brio isn't right for you, email jeff@jefferyrussell.com within 14 days of your purchase with your order number or the email you bought with, and you'll get a full refund. I'd love to know what didn't work, but you don't have to say.

Refunds go back to the original payment method through the reseller that processed your order. How long they take to show up depends on your bank.

What happens to the licence

When an order is refunded, its licence key is deactivated on every computer. Your projects are untouched: Brio still opens, edits and saves them, and renders carry the trial watermark again.

After 14 days

Refunds after 14 days are at my discretion. If something is genuinely broken for you, write to me anyway; I'd much rather fix it, and if I can't, we'll work something out.

Chargebacks

Please email before disputing a charge with your bank. A refund is quicker for you, and a chargeback deactivates the key just the same.

Your legal rights

This policy is in addition to any rights you have under the consumer law where you live, and doesn't limit them.